Information submitted through our inquiry forms is used to respond to your request, prepare quotations and manage a potential or existing B2B relationship. We do not sell, rent or trade your lead contact details, and we treat them as confidential business information.
1. Scope of this policy
This policy applies to personal information collected through the JoyBeans Craft website, inquiry forms and related business communications. JoyBeans Craft is the operator responsible for the handling of that information.
By using this website or submitting an inquiry, you acknowledge the practices described in this policy. Additional terms may apply to a confirmed order, supply agreement or other contractual relationship.
2. Information we collect
Information you provide directly
When you request product information, samples, pricing or a quotation, we may collect:
- Your name, business email address, WhatsApp number and country.
- Your company name, job role, sales channel or other business details you choose to provide.
- Your requested color set, product specifications, estimated quantities, packaging requirements, destination and inquiry message.
- Records of our communications and any documents or details you send during follow-up discussions.
Technical and usage information
When you visit the website, we and service providers supporting the site may receive limited technical information such as IP address, device and browser type, operating system, referring page, approximate location, pages viewed, interaction events, timestamps and diagnostic data.
Information from advertising or analytics services
When analytics, tag management or advertising technologies are enabled, we may receive campaign, referral, interaction and conversion information from those services. We do not intentionally request sensitive personal information through our website forms.
3. How we use personal information
We may use information for the following B2B purposes:
- Responding to inquiries and providing requested product, color, packaging, sample, shipping or pricing information.
- Preparing quotations and discussing potential wholesale, importing, retail or supply arrangements.
- Managing customer, prospect and supplier communications and maintaining appropriate business records.
- Improving our website, forms, product information, service quality and user experience.
- Understanding traffic sources, measuring advertising performance and evaluating website conversions.
- Protecting the website, detecting misuse, preventing fraud and maintaining security.
- Complying with legal obligations and establishing, exercising or defending legal claims.
We do not use inquiry contact details for unrelated third-party purposes and do not sell them to data brokers or other businesses.
4. Legal bases for processing
Where applicable law requires a legal basis, we process personal information on one or more of the following grounds:
- Pre-contractual steps or contract: to answer a request, prepare a quotation or manage an order or business relationship.
- Legitimate interests: to operate and improve our B2B website, communicate with business prospects, protect our services and measure business performance, provided those interests are not overridden by your rights.
- Consent: where you have given consent, including for certain cookies, analytics or advertising technologies where required.
- Legal obligation: where processing is needed to comply with applicable law or a valid legal request.
5. Cookies, analytics and advertising technologies
Our website may use cookies, tags, pixels, local storage and similar technologies to keep the website functioning, understand website usage, measure campaign performance and support advertising activities.
These tools may include services such as Google Tag Manager, Google Analytics, Meta Pixel or similar analytics and advertising platforms if and when they are configured. Depending on the service, these providers may process identifiers, device information, IP address, browsing events, referral details and conversion activity under their own privacy terms.
You can control cookies through your browser settings. Where required by applicable law, we will provide additional cookie choices or request consent before using non-essential technologies.
6. How we share information
We do not sell, rent or trade lead contact details. We may disclose personal information only where reasonably necessary to:
- Website hosting, form processing, cloud storage, communications, analytics, advertising, security or technical service providers acting on our behalf.
- Professional advisers such as legal, accounting, insurance or compliance providers.
- Authorities, regulators or other parties where required by law, legal process or to protect rights and safety.
- A successor or relevant party in connection with a merger, restructuring, financing, sale of assets or similar business transaction, subject to appropriate confidentiality protections.
Our website is hosted using Netlify services, and form submissions may be processed and stored through Netlify’s form infrastructure. Service providers are permitted to process information only for relevant services and subject to their contractual and legal obligations.
When advertising or analytics tools are enabled, limited technical and interaction data may be disclosed to those providers for campaign measurement, attribution or advertising. Under some privacy laws, certain advertising disclosures may be considered “sharing” even when no money is exchanged. Where applicable, we will provide legally required choices.
7. How long we retain information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to inquiries, maintaining business records, managing an ongoing or potential relationship, meeting legal and accounting requirements, resolving disputes and enforcing agreements.
Retention periods may vary according to the nature of the inquiry, whether a business relationship develops and applicable legal requirements. When information is no longer needed, we will take reasonable steps to delete, anonymize or securely dispose of it.
8. Data security and confidentiality
We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Access to inquiry information is limited to people and service providers who need it for legitimate business purposes.
No website, transmission method or storage system can be guaranteed to be completely secure. You should avoid submitting highly sensitive information through a general inquiry form.
9. International data transfers
JoyBeans Craft serves international B2B visitors and may use service providers located in different countries. As a result, personal information may be processed outside the country where you are located.
Where required, we take reasonable steps to use recognized transfer mechanisms or contractual protections designed to safeguard personal information during international processing.
10. Your privacy rights
Depending on where you live and the law that applies, you may have rights to request access to, correction of or deletion of your personal information. You may also have rights to restrict or object to processing, withdraw consent, request portability, or opt out of certain sales, sharing or targeted advertising activities.
To make a request, contact us through the website inquiry form and clearly state that your message concerns a privacy request. We may need to verify your identity and the details of your request before responding. We will not discriminate against you for exercising an applicable privacy right.
You may also have the right to lodge a complaint with the relevant data protection or privacy authority in your jurisdiction.
11. Children’s privacy
This website is intended for business buyers and other professional users. We do not knowingly collect personal information from children under 16 through our inquiry forms. If you believe a child has submitted personal information, please contact us so that we can review and delete it where appropriate.
12. Third-party websites and services
Our website may link to external websites or use third-party services. Their privacy practices are governed by their own policies, and JoyBeans Craft is not responsible for the content or privacy practices of third-party websites.
13. Changes to this Privacy Policy
We may update this policy to reflect changes in our website, business practices, service providers, advertising tools or legal requirements. The revised version will be posted on this page with an updated date. Material changes may also be communicated through an additional website notice where appropriate.
14. Contact JoyBeans Craft
For privacy questions or requests, please use the Contact / Inquiry form on our homepage or email [email protected]. Include “Privacy Request” in your message and provide enough information for us to identify and respond to your request.